THE TIRAMISU HERO CAFE
121 Tyrwhitt Road Singapore 207548
(+65)62925271, 11AM - 10PM (daily)
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faq1

 

Q: What is the shelf life of the tiramisu?
A: Up to 5 days in the chiller and up to 2 weeks in the freezer. All items are freshly made with no preservatives.

Q: Must it be kept refrigerated?
A: Yes. After collecting your tiramisu, we recommend refrigeration within 2 hours. Tiramisu must always be kept away from direct heat and sunlight. If you have purchased fresh fruit flavours, they should be refrigerated within an hour’s time.

Q: How to enjoy the tiramisu at its best?
A: Chill tiramisu for at least an hour before consumption. All of our tiramisu is delivered FROZEN (unless otherwise requested) to retain its freshness, we recommend thawing the tiramisu in your chiller before consumption.

Q: Is your tiramisu alcoholic?
A: Only the Original and Baileys flavour is alcoholic by default. All other flavours are non-alcoholic by default. All flavours except Baileys can be prepared non-alcoholic upon request.

Q: Is the tiramisu halal certified?
A: No, our tiramisu is not halal certified.

 

faq2

 

Q: What is the lead time for order?
A: All online orders will be attended to at 1500 hrs (UTC/GMT +8). All orders sent after 1500 hrs (UTC/GMT +8) will be automatically considered as the following day’s orders.

Q: What if I have a last minute order?
A: We do have ready stocks in our flagship cafe located at Tyrwhitt Road but we might not have exactly what you want. If you are looking at submitting a last minute order, drop us a line at 62925271 anytime between 11am to 10pm to check if on our stocks. You might just get lucky!

Q: Do you do catering for events or parties?
A: Yes. Please send your enquiries or requests to order@thetiramisuhero.com and we shall revert to you soonest. Other than catering, we also conduct tiramisu-making classes for corporate or private events.

Q: What will happen if I have submitted an order and need to make an alteration?
A: Email your Order Number and changes to be made to your order to order@thetiramisuhero.com within 2 hours after your order has been submitted. Although it is our priority to make your shopping experience a pleasant one, alterations to confirmed orders is only possible on a case-to-case basis and we encourage our customers to inform us of any changes as soon as possible.

Q: Where is the self-collection location?
A: If your self collection order has been confirmed, you may pick it up at 121 Tyrwhitt Road Singapore 207548 anytime between 11am to 10pm on the stipulated date of collection.

Q: How do I know if my order has been confirmed?
A: You will receive an email once your order has been sent to us. Upon confirmation of your order, you will receive another email. If there is any help we need with your order, we will give you a call. So do remember to double check your contact number at the order form to avoid any boo-boos!

Q: What are the payment modes?
A: We currently accept a few different payment modes – cash, internet bank transfer, Visa, MasterCard and Paypal. Cash on collection is only applicable for self collection orders at the flagship cafe. If internet bank transfer is your preferred choice of payment, please note that you NEED to log in to Your Account to enter your Transaction Reference Number for your order to be processed.

Q: Is there a deposit for large orders?
For orders amounting to S$500 or more, a 50% deposit is required for your order to be processed. You will be advised clearly in the confirmation email.

Q: How do I order and pay for the cake(s) if it is intended as a gift for another recipient?
A: You can order and pay as per normal, but do put in different addresses for Billing and Shipping addresses, and leave a remark under “ORDER NOTES” with the recipient’s name and contact number, and request for sender to be anonymous if it is meant to be a surprise!

 

faq4

 

Q: Is your delivery service available worldwide?
A: We wish we could! Delivery service is currently only available within Singapore. Delivery to Sentosa Island and Tuas area has an additional surcharge of $5 on top of standard delivery fee. Delivery to hotels or shopping malls is available if the customer can collect at the designated taxi drop-off point. For deliveries to offices with higher security, we appreciate if you could meet our courier guy at the office lobby.

Q: What are the days that delivery is available? What are the time slots for delivery?
A: Our delivery service is offered every day (with exclusion of certain public holidays; subjected to availability). Delivery time slots are from 10am-1pm, 1pm–4pm and 3pm-6pm.

Q: What is the delivery charge?
A: Delivery charge is fixed $10.00 per location. A surcharge of $5 is applicable for delivery to Sentosa Island and Tuas.

Q: What will happen if the delivery is unsuccessful? i.e No recipient at home/office
A: Unfortunately, a second delivery is subjected to additional delivery charges. If there are special instructions with regards to delivery (e.g. leave delivery at door, call upon arrival), please include the clear instructions in the “Order Notes” field when placing your order.

 

faq5

 

Q: What are the charges for additional alcohol shots?
A: Alcohol charges are at an additional of $7 per level. This charge is on a per order basis instead of a per product basis.

Q: Can I stencil my tiramisu?
A: We offer complimentary stencilling services. However stencilling is limited to space availability and design complexity. We recommend only using alphanumerical characters.

Q: How can I further customize my tiramisu?
A: If you are ordering our sweets for a special event, we can do more in-depth customisation like printing of stickers for jars, standees for cupcakes, addition of tags for jars, etc. Do note that additional cost may apply.

Q: Can I include a simple card message?
A: If your order is a gift, you might want to check out some of the greeting cards we have in the Merchandise section of our store. Let us know if you would like us to add a handwritten note in the card to make your gift of sweets a truly unique one!